Privacy Policy

Figtree Multimedia Pte. Ltd. ("Figtree", "we", "our" or "us") respects the privacy of visitors, customers, partners and authorised users of this website. This Privacy Policy explains the types of information we may collect, why we use it, how we protect it and the choices available to you.

1. Information We Collect

We may collect information that you provide directly to us, including your name, organisation, job title, telephone number, email address and information included in enquiries, demo requests, contact forms or other communications. Where an authorised portal or service requires an account, we may also process account, authentication, role and activity information necessary to operate and secure that service.

2. Technical and Usage Information

Our systems may automatically receive limited technical information such as IP address, browser type, device type, referring page, access time, pages viewed and security or diagnostic logs. We use this information to operate the website, maintain security, diagnose faults and understand general usage.

3. How We Use Information

We may use information to respond to enquiries; arrange demonstrations or discussions; provide, administer and improve our services; authenticate authorised users; maintain security and audit records; communicate service or business information; comply with legal obligations; and protect our rights, systems, users and partners.

4. Cookies and Similar Technologies

The website may use essential cookies or similar technologies for functions such as sessions, security and user preferences. Where non-essential analytics or other technologies are introduced, they should be used in accordance with applicable consent requirements.

5. Sharing and Disclosure

We do not sell personal information. Information may be shared with authorised service providers, technology partners, professional advisers or affiliated parties where reasonably necessary to operate the website or deliver an agreed service, subject to appropriate confidentiality and security arrangements. We may also disclose information where required by law, regulation, court order or a competent authority.

6. Healthcare and Sensitive Information

This public website is not intended for the submission of medical records, clinical data or other sensitive patient information unless a specifically authorised and secured service has been provided for that purpose. Please do not send confidential patient information through general website contact forms or ordinary email.

7. Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect information against unauthorised access, alteration, disclosure, loss or misuse. No internet transmission or storage system can be guaranteed to be completely secure, and users are responsible for protecting their own account credentials and devices.

8. Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business and security records, to resolve disputes, or to satisfy legal, regulatory and contractual requirements.

9. International Processing

Because our activities and technology relationships may operate across jurisdictions, information may be processed or stored outside the country in which it was collected. Where applicable, we take reasonable steps to ensure appropriate protection for such transfers.

10. Your Choices and Requests

Subject to applicable law, you may contact us to request access to, correction of, or other appropriate action concerning personal information held about you. We may need to verify your identity before acting on a request.

11. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Figtree is not responsible for the content or privacy practices of those external services.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements. The current version will be published on this page with its effective date.

13. Contact

Privacy enquiries may be directed to admin@watercloud1.com.

Figtree Multimedia Pte. Ltd.
2 Leng Kee Road, #03-10 Thye Hong Centre, Singapore 159086
UEN: 200102539D